News

**ATTENTION all cities** An issue with our Emergency Alert System has caused all cable boxes to tune to channel 14 and is not allowing customers to change the channel. To fix this, simply power off your cable box, then power it back on. We apologize for this strange inconvenience and thank you for your patience.

Attention Thomasville customers: For the health and safety of customers and staff and in observance of social distancing best practices, if you need to return CNSNext equipment of any kind, please call 227-7001 to schedule a time to drop off your equipment. A staff member will be happy to meet you at the front door to take your information and get your equipment checked in from a safe distance. Thank you for your patience and assistance as we all work through COVID-19 together!

CNSNEXT CONTINUES TO SUPPORT COMMUNITIES THROUGH CONNECTIVITY CNSNext is taking steps to keep communities connected during the COVID-19 pandemic. “This is an unprecedented time,” said Don Atkinson, Chief Executive Officer of the South Georgia Governmental Services Authority/CNSNext. “We are working hard to provide much-needed Internet access to as many people in our service area as possible. Our goal is to manage and maintain connectivity, as our schools and workplaces look to...

Thank you for your patience as our tech support team works as quickly as possible to take your calls. Experiencing a high call volume can lead to increased wait times, but rest assured, we are working as quickly and efficiently as possible to assist all customers. We appreciate you!

Effective Monday, March 23rd, CNSNext technicians will actively work to connect and serve our customers, from outside the residence or business ONLY. Technicians will not be providing services inside the premise until this crisis has passed. Techs will attempt to work with customers from the outside and deliver equipment for a customer self-install when possible. There will be many cases where the self-install option is not feasible nor possible. These cases will have to be rescheduled at...

CNSNext has created a page on its website that has information and resources available regarding the COVID-19 pandemic. Information can be found here: https://cnsnext.com/covid-19 Changes to CNSNext’s operating procedures will be updated here. Subscribers can also find information here outlining available previews available from programming partners.

Did You Know? We are in the solar interference (sunspots) period during which degradation or loss of satellite signals may occur. Solar interference is an inherent part of satellite operations and occurs in the spring and fall of each year. This takes place when the orbital positions of the satellite and the sun are in one line. The earth station at our headend receives signals from both, but the more powerful sun overrides the desired programming signal causing a loss or degradation of...

CNSNext is pleased to announce the addition of Stingray Music to all Digital Basic and higher lineups. Stingray will be replacing Music Choice effective on March 22, 2020. Stingray features many popular genres such as Pop Classics, Classic Rock, Folk Roots, Gospel, Kids Stuff, Everything 80’s, and a whole lot more! Enjoy access to commercial-free music channels with your digital TV subscription. Call us to upgrade your television service today! Camilla:...

With severe weather expected to impact our area, CNSNext is taking precautions to ensure the safety of our staff and customers. CNSNext staff will work as quickly as possible to safely restore services, should any outages be experienced. Please follow us on Facebook (https://www.facebook.com/CNSNext/) for the latest updates. If you are experiencing a CNSNext service outage or technical issues outside of normal business hours or during an emergency closure, please call our after-hours...

**UPDATE** The negotiations with Fox have concluded. No interruptions in service will be experienced. ** We are currently in negotiation with Fox Corporation to continue to offer their cable networks including FOX News Channel, FOX Business Network, FOX Sports 1, FOX Sports 2, FOX Deportes, and Fox Soccer Plus to our customers. We are attempting to reach a fair agreement with FOX, but they are demanding that we agree to unreasonable terms and extremely high rate increases that will...

CNSNext staff will be performing required system maintenance beginning Wednesday, October 23rd at 10:00 pm and lasting until 6:00 am on Thursday, October 24th. We do not anticipate this system maintenance affecting any of our CNSNext services. Should you experience any interruptions in service, please call your local office during business hours: Thomasville: 229-227-7001 Camilla: 229-336-7856 Moultrie: 229-985-5400 Cairo: 229-307-0332

Over the next several weeks, CNSNext engineers will be working on upgrades to our system that may cause brief intermittent outages. We appreciate your patience as we work to improve our systems for you! -CNSNext staff will be performing required system maintenance beginning Wednesday, October 23rd at 10:00 pm and lasting until 6:00 am on Thursday, October 24th. We do not anticipate this system maintenance affecting any of our CNSNext services. Should you experience any interruptions in...