News

Scheduled maintenance will take place November 18th, between 5:00 AM and 6:00 AM. This maintenance will affect Internet, Phone, and NextStream services for our cable modem customers in Thomasville, GA. Once the maintenance is completed, your equipment—such as computers, routers, and firewalls—may need to be restarted. If you experience any connectivity issues after the maintenance window, please don't hesitate to contact CNSNext Technical Support at 1-844-721-8029 (Option 3).

Dear CNSNext Customers: The last several months have been a time of transition for CNSNext. We have consolidated billing platforms, moved to a new Customer Support location, and launched a new video platform. While these are all exciting additions to our offerings and will ultimately benefit our customers, they have not been without challenges. Our goal is always to provide our customers with the best service possible, and for more than 25 years, we have done exactly that. We pride...

CNSNext engineers will conduct scheduled maintenance on October 14th between 12:00 AM and 4:00 AM. This maintenance will affect Internet, Phone, and NextStream services for our cable modem customers in Camilla, GA. Once the maintenance is completed, your equipment—such as computers, routers, and firewalls—may need to be restarted to refresh the process. Thank you for your understanding and continued support.

CNSNext recently opened a new Customer Engagement Facility at 77 Williamsburg Avenue in Thomasville to serve the participating communities of Cairo, Camilla, Moultrie, Thomasville, Pelham, Baconton, Doerun, and Norman Park. The new facility is important as CNSNext works to transition traditional cable customers to NextStream, a new video streaming service. Current CNSNext cable customers were required to transition to NextStream by September 30 to avoid service interruptions, but that...

We have extended the retirement date to November 15th to allow more time for customers to get their cable services converted to NextStream and avoid service interruptions.

Our new CNSNext payment portal is now live, offering online bill pay convenience. Visit cnsnext.com and click on the green “Pay My Bill” tab at the top of the page to get started. If you have any questions, give us a call at (844) 721-8029.

Please remember that this week our staff will have limited availability for support and billing services in order to complete system upgrades. We’re wrapping up staff training, preparing our new customer engagement facility, and fine-tuning our CNSNext services. Join us on August 26 when we reopen with full services and support. You’re going to love what’s next!

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This letter of communication was mailed to customers in all service areas. Below is a link to a copy of this letter for your convenience: https://cnsnext.com/uploads/files/d8/64/d864d4a6ce06f143725e548459ad1a12.pdf

With severe weather expected to impact our area from Hurricane Idalia, CNSNext is taking precautions to ensure the safety of our staff and customers. With this in mind, we want to share some reminders with you about your service: Take time now to charge all devices, battery backups and other electronics that you will need should you lose power. Keep in mind that without electricity, our restoration efforts may be limited. CNSNext staff will work as quickly as possible to safely...

Effective 09/15, Channel 124 will change from NewsNation to NewsMax. This channel has been repeatedly requested by our viewers and we are excited to now offer this on our lineup. If you have any questions, please contact customer support at 1-844-721-8029.

Attention CNSNext Customers in Cairo, Camilla, Moultrie and surrounding areas! Your CNSNext billing dates are changing effective July 1st. Click here to learn more information.