Hurricane Idalia Preparation and Service Outage Resource

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With severe weather expected to impact our area from Hurricane Idalia, CNSNext is taking precautions to ensure the safety of our staff and customers. With this in mind, we want to share some reminders with you about your service:

  • Take time now to charge all devices, battery backups and other electronics that you will need should you lose power. Keep in mind that without electricity, our restoration efforts may be limited.
  • CNSNext staff will work as quickly as possible to safely restore services for all customers, should any outages be experienced. However, strong winds exceeding 39 mph are not safe for our service crews who oftentimes must repair downed lines using bucket trucks and other aerial equipment in order to restore services. To maintain safety, restoration crews may be limited in their response during the height of the storm.
  • Stay away from fallen utility poles or wires. While many telephone or internet cables and wires are not dangerous, it can be difficult to distinguish these from electric or other utility lines. Always treat all downed wires and cables as “live” and avoid contact.
  • If you are experiencing a CNSNext service outage or technical issues outside of normal business hours or during an emergency closure, please call our after-hours numbers and we will be happy to assist you. In order to best serve you, please do not report outages through our social media pages.

Customer Service Number: 1-844-721-8029

After Hours Numbers:

Baconton, Camilla, Pelham: 229-336-2209
Cairo: 229-377-2489
Doerun, Moultrie, Norman Park: 229-985-5400
Thomasville: 229-227-5499

For your safety, we also recommend the following:

  • Regularly monitor the storm's progress and adhere to all issued warnings and watches. Limit your exposure to the impacts of the storm and stay home if possible.
  • Please check on neighbors, especially the elderly, ensuring they're well-prepared.
  • If using generators or candles during outages, ensure utmost safety. Generator users should disconnect the main breaker to ensure the safety of utility workers.
  • Once the storm subsides and it's safe, treat intersections with non-functioning traffic signals as four-way stops

Please follow us on Facebook ( and Instagram ( for the latest updates on outages and when services are restored. We also recommend that you follow the social media accounts for emergency management officials and local governments in your community so that you are informed of any alerts specific to your community.