Letter to Customers - January 2024

This letter of communication was mailed to customers in all service areas. Below is a link to a copy of this letter for your convenience: https://cnsnext.com/uploads/files/d8/64/d864d4a6ce06f143725e548459ad1a12.pdf



Hurricane Idalia Preparation and Service Outage Resource

With severe weather expected to impact our area from Hurricane Idalia, CNSNext is taking precautions to ensure the safety of our staff and customers. With this in mind, we want to share some reminders with you about your service: Take time now to charge all devices, battery backups and other electronics that you will need should you lose power. Keep in mind that without electricity, our restoration efforts may be limited. CNSNext staff will work as quickly as possible to safely...



NewsMax - Coming 09/15

Effective 09/15, Channel 124 will change from NewsNation to NewsMax. This channel has been repeatedly requested by our viewers and we are excited to now offer this on our lineup. If you have any questions, please contact customer support at 1-844-721-8029.



CHANGES TO CNSNEXT BILLING DATES

Attention CNSNext Customers in Cairo, Camilla, Moultrie and surrounding areas! Your CNSNext billing dates are changing effective July 1st. Click here to learn more information.



Thomasville and Cairo CNSNext Television Channel Line Up Changes

Attention Thomasville and Cairo CNSNext video subscribers…your channel lineup is changing. Beginning Friday, February 11th, channel 5/WCTV MeTV will transition to WCTV/MyNetwork. Please note that these changes are required by our affiliation agreement and CNSNext has no control over this change to your channel lineup. You can learn more about the exciting programming that will soon be available to you at MyNetworkTV.com. Thank you for being a CNSNext customer!



CNSNEXT ANNOUNCES PHONE SERVICE UPGRADE FOR ALL CUSTOMERS

CNSNext has announced a phone service upgrade for all customers. The upgrade is provided at no cost to customers and will provide users with more features and a better overall user experience. “We are thrilled to announce this free phone service upgrade,” said Don Atkinson, CEO of CNSNext. “CNSNext always strives to offer our customers the best in solutions and customer service. This is yet another step we are taking to improve the overall customer experience.” Beginning in...



Phone Service Upgrade

CNSNext Telephone Service is being upgraded! Beginning in November, CNSNext is upgrading all telephone customers in batches. This process will take several weeks. Here are some important things to know about the upgrade: Your voicemail messages will not transfer after the upgrade. Special features will be reset during the upgrade. Reset features after the upgrade is complete. This upgrade doe NOT change your phone number or package pricing. You can access the new...



Discontinuation of ESPN Classic on CNSNext

ESPN Classic will no longer be carried on CNSNext beginning October 1, 2021. It has been decided not to renew the ESPN Classic contract due to low viewership and feedback about the network’s lack of customer value. There is no planned replacement for ESPN Classic at this time. Updates will be posted here as they become available.



Labor Day Tech Support Contact Info

Need technical support over the Labor Day holiday weekend? Give CNSNext a call- we’re here to help! Leave a message on the line and a technician will be in touch with you shortly. Baconton, Camilla, and Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086



Discontinuation of ESPN Classic on CNSNext

ESPN Classic will no longer be carried on CNSNext beginning October 1, 2021. It has been decided not to renew the ESPN Classic contract due to low viewership and feedback about the network’s lack of customer value. There is no planned replacement for ESPN Classic at this time. Updates will be posted here as they become available.



Discontinuation of Fusion Network on CNSNext

Beginning July 31st, CNSNext will no longer carry the Fusion Network (channel 413 in all cities). It has been decided not to renew the Fusion contract due to low viewership and negative feedback about the network and its lack of customer value. There is no planned replacement for Fusion at this time. Updates will be posted here as they become available.



July 4th Weekend and Watch TV Everywhere Updates

Need technical support over the July 4th holiday weekend? Give CNSNext a call- we’re here to help! Leave a message on the line and a technician will be in touch with you shortly. Baconton, Camilla, and Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086 **Watch TV Everywhere Issues** Updated 7/2: We are aware of issues accessing Watch TV Everywhere in all cities. We are still working with Watch TV Everywhere to...