News

PLANNED OUTAGE FOR CNSNEXT INTERNET AND TELEPHONY SERVICES TO TAKE PLACE ON June 23rd CNSNext will implement a cable modem provisioning system upgrade on June 23, 2020 beginning at 12:01 a.m. The upgrade is expected to last until approximately 7:00 a.m. and will briefly affect all Internet and telephony customers in all cities. “All CNSNext customers will experience brief and intermittent interruptions of their Internet and telephony services throughout the upgrade window,” said...

Thank you for your patience as our tech support team works as quickly as possible to take your calls. Experiencing a high call volume can lead to increased wait times, but rest assured, we are working as quickly and efficiently as possible to assist all customers. We appreciate you and thank you for your understanding.

With more students and families online than ever before working and learning from home, bandwidth availability and usage is of the utmost importance. CNSNext has seen a massive increase in network usage over the last several weeks with daily Internet traffic nearly doubled today from what it was just a few months ago. More information about how CNSNext staff is working to continue to provide uninterrupted service throughout this unprecedented time can be found here.

Severe weather, including damaging winds, rain, and tornadic activity, passed through the southwest Georgia area on Thursday, April 23rd. The severe weather caused damage to power and telecommunication networks throughout the area, affecting many CNSNext customers. As soon as the weather passed and it was deemed safe to do so, CNSNext staff immediately deployed to assess the damage and begin repairs to bring customers back online. “CNSNext staff always work as quickly as possible to...

Severe weather in our service areas has the potential to impact CNSNext services. For the quickest service possible, if you experience an outage, please call: Baconton, Camilla, Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086

Wednesday, April 22nd from approximately 11am-1pm, WTWC, WTLH and WTLF will be performing routine maintenance on their tower. This may temporarily affect the following channels: NBC, Fox, The CW, Charge, Heroes and Icons, Comet, and/or TBD TV. Thank you for your patience as these networks perform their maintenance work.

**ATTENTION all cities** An issue with our Emergency Alert System has caused all cable boxes to tune to channel 14 and is not allowing customers to change the channel. To fix this, simply power off your cable box, then power it back on. We apologize for this strange inconvenience and thank you for your patience.

Attention Thomasville customers: For the health and safety of customers and staff and in observance of social distancing best practices, if you need to return CNSNext equipment of any kind, please call 227-7001 to schedule a time to drop off your equipment. A staff member will be happy to meet you at the front door to take your information and get your equipment checked in from a safe distance. Thank you for your patience and assistance as we all work through COVID-19 together!

CNSNEXT CONTINUES TO SUPPORT COMMUNITIES THROUGH CONNECTIVITY CNSNext is taking steps to keep communities connected during the COVID-19 pandemic. “This is an unprecedented time,” said Don Atkinson, Chief Executive Officer of the South Georgia Governmental Services Authority/CNSNext. “We are working hard to provide much-needed Internet access to as many people in our service area as possible. Our goal is to manage and maintain connectivity, as our schools and workplaces look to...

Thank you for your patience as our tech support team works as quickly as possible to take your calls. Experiencing a high call volume can lead to increased wait times, but rest assured, we are working as quickly and efficiently as possible to assist all customers. We appreciate you!

Effective Monday, March 23rd, CNSNext technicians will actively work to connect and serve our customers, from outside the residence or business ONLY. Technicians will not be providing services inside the premise until this crisis has passed. Techs will attempt to work with customers from the outside and deliver equipment for a customer self-install when possible. There will be many cases where the self-install option is not feasible nor possible. These cases will have to be rescheduled at...

CNSNext has created a page on its website that has information and resources available regarding the COVID-19 pandemic. Information can be found here: https://cnsnext.com/covid-19 Changes to CNSNext’s operating procedures will be updated here. Subscribers can also find information here outlining available previews available from programming partners.