News

Need technical support over the Labor Day weekend? Give CNSNext a call- we’re here to help! Baconton, Camilla, and Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, and Norman Park: 229-891-3264 Thomasville: 229-227-7086

**Attention all CNSNext Internet customers: It has come to our attention that a scam email is circulating. This email tells customers to verify their rose.net email addresses. CNSNext is NOT requesting this information; this email is fraudulent and can be safely ignored and deleted. If you have any questions about scam emails, please call Tech Support at 229-227-7086.**

CNSNext Internet customers will soon notice improvements in their online experience, thanks to many system upgrades in both software and infrastructure that have been occurring over the last several months. While these upgrades have caused brief outages for customers, CNSNext staff say that the enhanced online experience will make these minor inconveniences well worth the effort. “This is an exciting time for CNSNext and our customers,” said Sarah Baggett, Marketing Manager. “Our...

**As of 7/23, this issue has been resolved.** Attention Thomasville customers: We are experiencing some technical difficulties with the scroll channel (channel 10) and are working hard to resolve these issues as quickly as possible. Necessary equipment has been ordered to restore the scroll, and we anticipate it being back up soon. Thank you for your patience and stay tuned to our Facebook page for more updates!

**UPDATE: This work was completed successfully on 7/8 by 2:15 a.m. All services have been restored.** CNSNEXT SCHEDULES FIBER REPAIR FOR JULY 8TH CNSNext will implement a critical fiber repair on July 8, 2020 from approximately 12:01 a.m. – 5:00 a.m. The repair will affect CNSNext cable television customers in the Moultrie area. “This repair is necessary to maintain the existing infrastructure and create improved redundancy for our customers,” said Sarah Baggett, CNSNext...

HBO Max is coming July 7th! HBO Max is a new streaming app presented by HBO. HBO Max will include all of your HBO favorites, plus a whole lot more, including originals, movies, and series from other network partners. HBO Max is an app that can be downloaded to smart TVs, game consoles, phones, tablets, and computers. Learn more about which devices work with HBO Max here: https://help.hbomax.com/Answer/Detail/20 HBO Max is included at no additional charge with CNSNext customers’ HBO...

At this time, we are experiencing an extremely high call volume, which will increase customer hold times. In order to report your issue faster and reduce your wait time, you may email us at support@cnsnext.com if you are able to do so. Otherwise, please stay on the line to speak with a representative. Your call is very important to us. Thank you for your patience as we work as quickly as possible to serve you and we apologize for the inconvenience. Technical Support: Cairo:...

PLANNED OUTAGE FOR CNSNEXT INTERNET AND TELEPHONY SERVICES TO TAKE PLACE ON June 23rd CNSNext will implement a cable modem provisioning system upgrade on June 23, 2020 beginning at 12:01 a.m. The upgrade is expected to last until approximately 7:00 a.m. and will briefly affect all Internet and telephony customers in all cities. “All CNSNext customers will experience brief and intermittent interruptions of their Internet and telephony services throughout the upgrade window,” said...

CNSNEXT SUPPORTS LOCAL GRADUATES THROUGH BROADCAST THOMASVILLE, GA- June 15, 2020- Graduation is a time of celebration, both for the students who are graduating and their families and friends who supported them along their journey. This year’s graduates, however, were faced with a graduation day far different from how they imagined, with the impacts of COVID-19 challenging many school systems and colleges across our nation. With the question of how to conduct socially-distanced...

PLANNED OUTAGE FOR CNSNEXT INTERNET AND TELEPHONY SERVICES TO TAKE PLACE ON June 23rd CNSNext will implement a cable modem provisioning system upgrade on June 23, 2020 beginning at 12:01 a.m. The upgrade is expected to last until approximately 7:00 a.m. and will briefly affect all Internet and telephony customers in all cities. “All CNSNext customers will experience brief and intermittent interruptions of their Internet and telephony services throughout the upgrade window,” said...

Thank you for your patience as our tech support team works as quickly as possible to take your calls. Experiencing a high call volume can lead to increased wait times, but rest assured, we are working as quickly and efficiently as possible to assist all customers. We appreciate you and thank you for your understanding.

With more students and families online than ever before working and learning from home, bandwidth availability and usage is of the utmost importance. CNSNext has seen a massive increase in network usage over the last several weeks with daily Internet traffic nearly doubled today from what it was just a few months ago. More information about how CNSNext staff is working to continue to provide uninterrupted service throughout this unprecedented time can be found here.