Channel Outages

**Update: As of 4/21, all channels have been restored.** **4/9/21: At this time, Disney (SD), Freeform (SD), and ESPN Classic are currently down in all cities. Equipment has been ordered to solve the issue and will be installed as soon as it arrives. At this time, we do not have a precise timeline for restoration. Updates will be posted to our website and Facebook page.



Magicmail Issues: Resolved

**Update: As of 4/7/21, these issues have been resolved. If you are still experiencing technical difficulties, please contact Technical Support at: Baconton, Camilla, Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086 Attention Magicmail Users: We are currently experiencing technical issues with Magicmail services, including customers not being able to sign in and experiencing slow connections. CNSNext technicians...



Technical Support

If you need technical support over the Easter holiday, we are here to help! Give us a call, leave a message, and a technician will be in touch with you shortly. Technical Support Contact Phone Numbers: Camilla, Baconton, and Pelham: 229-336-7857 Cairo: 229-377-9515 Moultrie, Doerun, and Norman Park: 229-891-3264 Thomasville: 229-227-7086



Scheduled Outage: CMTS Upgrades

**Update (3/30/21): At this time, all work has been completed. If you are experiencing a service outage, please follow normal reporting procedures by contacting Technical Support. Camilla, Baconton, and Pelham: 229-336-7857 Cairo: 229-377-9515 Moultrie, Doerun, and Norman Park: 229-891-3264 Thomasville: 229-227-7086 --------------------------------------------------- CNSNext will be performing necessary CMTS upgrades in all service areas beginning in March. During...



MagicMail Upgrade

At CNSNext, we are always looking for ways to make your experience on the web safer and less vulnerable to outside threats like malware, hackers, and phishing scams. Recently, a security upgrade was implemented that may have affected select MagicMail account users. If you are having trouble accessing your MagicMail email account, please call tech support at 229-227-7086 and we’ll be happy to assist you. Thank you for your patience as we take your calls and work to make the...



WTXL Outage Alert Update

**Outage Update: As of 4:15pm, all feeds have been restored.** **Outage Alert: Due to a power failure, all WTXL feeds are currently down. This includes ABC, Grit, Court TV and Bounce. WTXL has not given us an estimated time of restoration. Updates will be posted here as they become available. While this is out of our control, we know it's frustrating. Thank you for your patience as WTXL works to resolve their issues.**



Upcoming Channel Number Changes

Beginning Friday, 1/15, there will be a few changes to our current channel numbers. The changes are: GRIT is now channel 131 for Thomasville and Cairo (same package, Digital Basic) TBD is now channel 133 for Thomasville and Cairo (same package, Basic Plus) COURT TV is now channel 135 for Thomasville and Cairo (same package, Digital Basic) MY NET is going to be channel 132 for Camilla and Moultrie- this is a brand new channel we think you’re going to enjoy! (new channel,...



Technical Support

Need technical support over Martin Luther King, Jr. weekend? Give CNSNext a call- we’re here to help! Leave a message on the line and a technician will be in touch with you shortly. Baconton, Camilla, and Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086



WTXL Outage

**Update 1-4-2021: WTXL has informed us that the feeds for Bounce, Grit, and Court TV remain down. There is no estimated repair timeline for these channels. WTXL is responsible for fixing these issues. We have been assured they are working as quickly as possible and hope to have services restored soon.** **Update 12/31: As of 4:30PM, WTXL has still not resolved the issue and we are still experiencing an outage. CNSNext is in close contact with WTXL and will post updates to our Facebook...



Technical Support

Need technical support over the New Year? Give CNSNext a call- we’re here to help! Leave a message on the line and a technician will be in touch with you shortly. Baconton, Camilla, and Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086



WTXL Outage

**Update 12/31: As of 4:30PM, WTXL has still not resolved the issue and we are still experiencing an outage. CNSNext is in close contact with WTXL and will post updates to our Facebook page as they become available. We thank you for your continued patience throughout this frustrating WTXL outage.** **Outage Alert** WTXL is experiencing technical difficulties. We have been informed that the station is waiting on a part to complete repairs to a downed microwave link that is affecting ABC,...



Technical Support

Need technical support over the holidays? Give CNSNext a call- we’re here to help! Leave a message on the line and a technician will be in touch with you shortly. Baconton, Camilla, and Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086