News

Emergency maintenance will be performed in Cairo from 12:00 AM-12:30 AM on June 17th. This will affect all Cairo phone and internet customers; cable will be unaffected. If you are experiencing an outage outside of this service window, please contact the Cairo office at: Customer Service: 229-307-0332 Technical Support: 229-377-9515 After Hours: 229-377-2489

Need technical support over the Juneteenth holiday weekend? Give CNSNext a call- we’re here to help! Leave a message on the line and a technician will be in touch with you shortly. Baconton, Camilla, and Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086

Need technical support over the Memorial Day weekend? Give CNSNext a call- we’re here to help! Leave a message on the line and a technician will be in touch with you shortly. Baconton, Camilla, and Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086

CNSNext is excited to bring our customers a FREE PREVIEW WEEKEND of HBO and Cinemax! Watch HBO and Cinemax FREE for five days and see what you’ve been missing. From Thursday, June 17th through Monday, June 21st, you can enjoy addictive series, entertaining movies, family favorites, and more on HBO and Cinemax, from CNSNext! HBO networks are located on channels 600-606. Cinemax networks are located on channels 629-636. No registration is required to access the free preview weekend. There...

CNSNEXT PARTICIPATES IN EMERGENCY BROADBAND BENEFIT PROGRAM Recently, Congress appropriated $3.2 billion to the Federal Communications Commission to help low-income households pay for broadband service. The Emergency Broadband Benefit Program (EBBP) will provide a discount of up to $50 per month for broadband services for eligible customers. The EBBP is a temporary program that will expire when funds are exhausted or six months after the Department of Health and Human Services declares...

**As of 4/21/21, this work has been completed. If you are experiencing any service issues, please contact Technical Support at 229-227-7086.** CNSNext will be performing necessary fiber maintenance in Thomasville on Wednesday, April 21st beginning at 12:00 AM. During this maintenance, CNSNext telephone, internet, and cable service will be temporarily unavailable. The fiber maintenance in Thomasville will occur on Wednesday, April 21st from 12:00 AM (midnight) to 6:00 AM. If you...

**Update: As of 4/21, all channels have been restored.** **4/9/21: At this time, Disney (SD), Freeform (SD), and ESPN Classic are currently down in all cities. Equipment has been ordered to solve the issue and will be installed as soon as it arrives. At this time, we do not have a precise timeline for restoration. Updates will be posted to our website and Facebook page.

**Update: As of 4/7/21, these issues have been resolved. If you are still experiencing technical difficulties, please contact Technical Support at: Baconton, Camilla, Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086 Attention Magicmail Users: We are currently experiencing technical issues with Magicmail services, including customers not being able to sign in and experiencing slow connections. CNSNext technicians...

If you need technical support over the Easter holiday, we are here to help! Give us a call, leave a message, and a technician will be in touch with you shortly. Technical Support Contact Phone Numbers: Camilla, Baconton, and Pelham: 229-336-7857 Cairo: 229-377-9515 Moultrie, Doerun, and Norman Park: 229-891-3264 Thomasville: 229-227-7086

**Update (3/30/21): At this time, all work has been completed. If you are experiencing a service outage, please follow normal reporting procedures by contacting Technical Support. Camilla, Baconton, and Pelham: 229-336-7857 Cairo: 229-377-9515 Moultrie, Doerun, and Norman Park: 229-891-3264 Thomasville: 229-227-7086 --------------------------------------------------- CNSNext will be performing necessary CMTS upgrades in all service areas beginning in March. During...

At CNSNext, we are always looking for ways to make your experience on the web safer and less vulnerable to outside threats like malware, hackers, and phishing scams. Recently, a security upgrade was implemented that may have affected select MagicMail account users. If you are having trouble accessing your MagicMail email account, please call tech support at 229-227-7086 and we’ll be happy to assist you. Thank you for your patience as we take your calls and work to make the...

**Outage Update: As of 4:15pm, all feeds have been restored.** **Outage Alert: Due to a power failure, all WTXL feeds are currently down. This includes ABC, Grit, Court TV and Bounce. WTXL has not given us an estimated time of restoration. Updates will be posted here as they become available. While this is out of our control, we know it's frustrating. Thank you for your patience as WTXL works to resolve their issues.**