Residential Internet

Start with a reboot. Unplug power from your modem and your router. Wait about 60 seconds, then plug the modem back in first and allow it to fully restart. After the modem lights stabilize, plug your router back in. If the issue continues, call CNSNext so we can check the connection and troubleshoot with you.

Call 1-844-721-8029. After-hours technical support can help troubleshoot and, if needed, create a ticket for service. After-hours support can help with technical issues and outages. Changes to services, upgrades, and account updates must be handled during regular business hours.

CNSNext provides and supports approved modems to ensure compatibility and performance on our network. If you have questions about equipment, installation, or moving equipment to another location, contact Technical Support. Using unsupported equipment can cause connection issues and may limit our ability to troubleshoot.

In most cases, a power cycle is the easiest reset. Unplug the modem’s power for 60 seconds, then plug it back in and allow it to reconnect. If you are using a separate router, reboot the router after the modem finishes restarting. If service does not return, call Technical Support.

For the most accurate result, connect a computer directly to your modem using an Ethernet cable (not Wi-Fi). Then run a speed test using the link below. If your results look off and you are testing over Wi-Fi, try moving closer to the router or testing with a wired connection.

Speed needs depend on how many devices are connected and what you do online. Many homes underestimate device count because they only think about TVs and computers. Also consider phones, tablets, gaming systems, streaming boxes, smart doorbells, security cameras, alarm panels, thermostats, smart speakers, and other smart home devices. If you have many connected devices or multiple people streaming at the same time, a higher speed package usually provides a better experience.

Not always. Internet speed is how much data comes into your home from CNSNext. Wi-Fi strength is the wireless signal inside your home, which depends on your router, placement, and home layout. If you have weak Wi-Fi in certain rooms, you may need better router placement, a mesh system, or another coverage solution.

A modem connects your home to the CNSNext network. A router creates your home Wi-Fi network and shares the connection with multiple devices. Some equipment combines both functions into a single device. If you are not sure what you have, we can help you identify it and recommend the best setup.

If you need a static IP, call Technical Support. We will confirm the requirements and assign the static IP to the correct device. Static IPs are most commonly used for certain business setups, remote access, and specialized network needs.

Service must be transferred and activated at the new address. Each location needs to be verified for signal and service availability. Call us to schedule a transfer and we will guide you through the process.