News

**UPDATE: This work was completed successfully on 7/8 by 2:15 a.m. All services have been restored.** CNSNEXT SCHEDULES FIBER REPAIR FOR JULY 8TH CNSNext will implement a critical fiber repair on July 8, 2020 from approximately 12:01 a.m. – 5:00 a.m. The repair will affect CNSNext cable television customers in the Moultrie area. “This repair is necessary to maintain the existing infrastructure and create improved redundancy for our customers,” said Sarah Baggett, CNSNext...

HBO Max is coming July 7th! HBO Max is a new streaming app presented by HBO. HBO Max will include all of your HBO favorites, plus a whole lot more, including originals, movies, and series from other network partners. HBO Max is an app that can be downloaded to smart TVs, game consoles, phones, tablets, and computers. Learn more about which devices work with HBO Max here: https://help.hbomax.com/Answer/Detail/20 HBO Max is included at no additional charge with CNSNext customers’ HBO...

At this time, we are experiencing an extremely high call volume, which will increase customer hold times. In order to report your issue faster and reduce your wait time, you may email us at support@cnsnext.com if you are able to do so. Otherwise, please stay on the line to speak with a representative. Your call is very important to us. Thank you for your patience as we work as quickly as possible to serve you and we apologize for the inconvenience. Technical Support: Cairo:...

PLANNED OUTAGE FOR CNSNEXT INTERNET AND TELEPHONY SERVICES TO TAKE PLACE ON June 23rd CNSNext will implement a cable modem provisioning system upgrade on June 23, 2020 beginning at 12:01 a.m. The upgrade is expected to last until approximately 7:00 a.m. and will briefly affect all Internet and telephony customers in all cities. “All CNSNext customers will experience brief and intermittent interruptions of their Internet and telephony services throughout the upgrade window,” said...

CNSNEXT SUPPORTS LOCAL GRADUATES THROUGH BROADCAST THOMASVILLE, GA- June 15, 2020- Graduation is a time of celebration, both for the students who are graduating and their families and friends who supported them along their journey. This year’s graduates, however, were faced with a graduation day far different from how they imagined, with the impacts of COVID-19 challenging many school systems and colleges across our nation. With the question of how to conduct socially-distanced...

PLANNED OUTAGE FOR CNSNEXT INTERNET AND TELEPHONY SERVICES TO TAKE PLACE ON June 23rd CNSNext will implement a cable modem provisioning system upgrade on June 23, 2020 beginning at 12:01 a.m. The upgrade is expected to last until approximately 7:00 a.m. and will briefly affect all Internet and telephony customers in all cities. “All CNSNext customers will experience brief and intermittent interruptions of their Internet and telephony services throughout the upgrade window,” said...

Thank you for your patience as our tech support team works as quickly as possible to take your calls. Experiencing a high call volume can lead to increased wait times, but rest assured, we are working as quickly and efficiently as possible to assist all customers. We appreciate you and thank you for your understanding.

With more students and families online than ever before working and learning from home, bandwidth availability and usage is of the utmost importance. CNSNext has seen a massive increase in network usage over the last several weeks with daily Internet traffic nearly doubled today from what it was just a few months ago. More information about how CNSNext staff is working to continue to provide uninterrupted service throughout this unprecedented time can be found here.

Severe weather, including damaging winds, rain, and tornadic activity, passed through the southwest Georgia area on Thursday, April 23rd. The severe weather caused damage to power and telecommunication networks throughout the area, affecting many CNSNext customers. As soon as the weather passed and it was deemed safe to do so, CNSNext staff immediately deployed to assess the damage and begin repairs to bring customers back online. “CNSNext staff always work as quickly as possible to...

Severe weather in our service areas has the potential to impact CNSNext services. For the quickest service possible, if you experience an outage, please call: Baconton, Camilla, Pelham: 229-336-7857 Cairo: 229-377-9515 Doerun, Moultrie, Norman Park: 229-891-3264 Thomasville: 229-227-7086

Wednesday, April 22nd from approximately 11am-1pm, WTWC, WTLH and WTLF will be performing routine maintenance on their tower. This may temporarily affect the following channels: NBC, Fox, The CW, Charge, Heroes and Icons, Comet, and/or TBD TV. Thank you for your patience as these networks perform their maintenance work.

**ATTENTION all cities** An issue with our Emergency Alert System has caused all cable boxes to tune to channel 14 and is not allowing customers to change the channel. To fix this, simply power off your cable box, then power it back on. We apologize for this strange inconvenience and thank you for your patience.