Scheduled Outage: CMTS Upgrades

Posted on

**Update (3/30/21): At this time, all work has been completed. If you are experiencing a service outage, please follow normal reporting procedures by contacting Technical Support.

  • Camilla, Baconton, and Pelham: 229-336-7857
  • Cairo: 229-377-9515
  • Moultrie, Doerun, and Norman Park: 229-891-3264
  • Thomasville: 229-227-7086

---------------------------------------------------

CNSNext will be performing necessary CMTS upgrades in all service areas beginning in March. During these upgrades, CNSNext telephone and Internet services will be temporarily unavailable.

The upgrades will follow the schedule below:

  • Thomasville: March 30, 2021 from 12:00AM (midnight) to 2:00AM **This work has been completed.**
  • Camilla, Baconton, and Pelham: March 16, 2021 from 12:00AM (midnight) to 2:00AM **This work has been completed.**
  • Cairo: March 23, 2021 from 12:00AM (midnight) to 2:00AM **This work has been completed.**
  • Moultrie, Doerun, and Norman Park: March 23, 2021 from 12:00AM (midnight) to 2:00AM **This work has been completed.*

Updates will be posted on the CNSNext Facebook page and the CNSNext website.

In order to best serve you, please do not report outages or service issues to the Facebook page.

If you experience service issues outside the designated upgrade windows or need technical assistance, please contact Technical Support at:

  • Camilla, Baconton, and Pelham: 229-336-7857
  • Cairo: 229-377-9515
  • Moultrie, Doerun, and Norman Park: 229-891-3264
  • Thomasville: 229-227-7086

We thank you for your patience and understanding as we work to implement these upgrades and improve the overall customer experience.


Keywords
News