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Emergency Broadband
Benefit Program

CNSNext is pleased to participate in the Emergency Broadband Benefit (EBB) Program. The EBB Program is a federally funded program that provides a discount of up to $50 per month per household for broadband services for qualifying customers. To be eligible for the EBB Program, households must meet certain low-income requirements.

The EBBP will open to qualifying CNSNext residential customers on Monday, May 24th, 2021.

To qualify for the EBBP, CNSNext customers must first determine their eligibility by visiting https://getemergencybroadband.org/

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Representatives are standing by to help determine eligibility and assist you through the EBB Program process. Call us today at 888-565-9759 to see if you qualify!


The EBB Program is temporary and will expire when funds are exhausted or six months after the Department of Health and Human Services declares the end of the COVID-19 health state of emergency

Frequently Asked Questions

ELIGIBILITY

Who is eligible for the Emergency Broadband Benefit?

A household is eligible if one member of the household meets at least one of the criteria below:

  • Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
  • Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020 or 2020-2021 school year;
  • Received a Federal Pell Grant during the current award year;
  • Experienced a substantial loss of income due to job loss or furlough since February 29, 2020 and the household had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers; or
  • Meets the eligibility criteria for a participating providers’ existing low-income or COVID-19 program

Can I apply for the Emergency Broadband Benefit if I have a past due balance with the provider?

Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit.

Can I sign up for the Emergency Broadband Benefit if I am already a customer or if I was a customer in the past?

Yes, the benefit is available to eligible new, prior, and existing customers of participating providers.

Can my roommate and I each get a monthly discount?

The Emergency Broadband Benefit is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses. Learn more and find a household worksheet at getemergencybroadband.org/do-i-qualify/what-is-a-household

If I already receive Lifeline benefits will I automatically receive the Emergency Broadband Benefit?

No. You must opt-in with your existing provider or request enrollment in the Emergency Broadband Benefit program with a participating broadband provider and chose an eligible service plan. You can choose to receive the benefit from your current Lifeline service provider or another participating provider.

Can I receive both the Emergency Broadband Benefit and Lifeline benefits at the same time?

Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Emergency Broadband Benefit service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home broadband service that is supported through the Emergency Broadband Benefit.

Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?

If a school is offering lunch or breakfast free to all students regardless of income based on a program other than the Community Eligibility Provision, such as through COVID-19 waivers extending the Seamless Summer Option or Summer Food Service Program, then the household would not be eligible through the free and reduced price school lunch program or school breakfast program by virtue of an extension of the SSO or SFSP. Households may still enroll in the EBB Program if their school also participates in the Community Eligibility Provision, or the household separately applied for and has been approved for benefits in the free and reduced price school lunch program or school breakfast program in 2019-2020 or 2020-2021, or through other bases of eligibility, such as income or participation in SNAP or Medicaid.

I live in a multi-unit dwelling (for example, an apartment building) and we pay the property manager/landlord a monthly fee for our Internet. Can I get the Emergency Broadband Benefit?

Yes. If you qualify for the Emergency Broadband Benefit, talk to your property manager/landlord and ask that they work with their broadband service provider to learn more about the benefits that might be available to you and other eligible residents.

Will I be able to use the service if I have a disability?

The services will be accessible to and usable by people with disabilities. If you have any concerns about whether your broadband service and equipment is accessible, contact the FCC's Disability Rights office at 202-418-2517 for a voice phone call, at 844-432-2275 by videophone, or by email at DRO@fcc.gov.

HOW TO APPLY

How can I apply?

There are three ways to apply:

  1. Contact your preferred participating broadband provider directly to learn about their application process. The CNSNext toll-free phone number is 888-565-9759.
  2. Go to GetEmergencyBroadband to apply online and to find participating providers near you
  3. Call 833-511-0311 for a mail-in application, and return it along with proof of eligibility to:
    Emergency Broadband Support Center
    P.O. Box 7081
    London, KY 40742

How is "household" defined for purposes of the Emergency Broadband Benefit?

The Emergency Broadband Benefit is limited to one monthly service discount and one connected device discount per household. "Household" is defined as any individual or group of individuals who live together at the same address as one economic unit. An "economic unit" is defined as "all adult individuals contributing to and sharing in the income and expenses of a household." The Emergency Broadband Benefit support is available to eligible low-income subscribers living in group living facilities. Applicants may be asked to complete a one-per-household worksheet, which asks questions about your household to determine if there is more than one household at your address. Learn more at getemergencybroadband.org/do-i-qualify/what-is-a-household

What documentation do I need to provide when I apply for the Emergency Broadband Benefit?

Consumers will need to provide documentation if their eligibility cannot be confirmed automatically by checking a program eligibility database (SNAP or Medicaid, for example). Documents you can use to prove your eligibility include:

  • Benefit award letter
  • Approval letter
  • Statement of benefits
  • Benefit verification letter
  • For federal Pell Grants, documents should be from this academic year and can include, for example, screenshots of a  StudentAid.gov dashboard that clearly documents the student’s receipt of a Pell Grant during the current award year, or a copy of the email sent to the applicant by the Department of Education about the EBB Program.

Applicants may also need to provide documentation to confirm their identity or address.

You can learn more about the documentation you may need to provide and how to submit it by visiting: getemergencybroadband.org/how-to-apply/show-you-qualify.

How can I prove my child is approved for the free and reduced-price school lunch or school breakfast program?

For Emergency Broadband Benefit applicants, the application will include a list of schools that participate in the Community Eligibility Provision based on the Food Research & Action Center CEP database. Households with children attending those schools will be able to select the school from a list in the online application and be automatically eligible for the EBB Program, without needing to provide any additional documentation. Households that have separately applied for and been approved to receive benefits under the free and reduced-price school lunch program or school breakfast program will be required to submit documentation, such as a letter from a school or school district that confirms that their child or dependent is approved to receive free and reduced-price school lunch or school breakfast for the 2019-2020 or 2020-2021 school years.

You can learn more about the documentation you may need to provide and how to submit it by visiting: getemergencybroadband.org/how-to-apply/show-you-qualify.

Who do I contact if I have a disability and need help applying for the Emergency Broadband Benefit?

If you are a person with a disability and need assistance with your Emergency Broadband Benefit application, contact the Emergency Broadband Benefit Support Center at getemergencybroadband.org, via email EBBHelp@usac.org or call 833-511-0311.

If you have a question about whether your Emergency Broadband Benefit service and equipment is accessible, contact the FCC's Disability Rights Office at 202-418-2517 for a voice phone call, at 844-432-2275 by videophone, or by email at DRO@fcc.gov.

ELIGIBLE BROADBAND PLANS

How much does broadband service cost?

The Emergency Broadband Benefit provides a monthly discount for broadband service up to $50 per eligible household. The discount will be applied to your broadband service, but the ultimate cost to you will depend on the eligible plan you select from a participating provider.

Can I upgrade my current plan to take advantage of the full $50 per month?

You may be able to do so. Talk to your provider about the plans they have available as part of the Emergency Broadband Benefit program.

If the service plan I pick is $40 per month, do I get the extra money?

No. The provider is only reimbursed for the cost of the plan up to $50 per eligible household.

If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?

Yes. You are responsible for any amount over $50 per month for broadband service under the Emergency Broadband Benefit.

I currently subscribe to a bundle of services that includes internet, TV, and phone. Can I apply the Emergency Broadband Benefit to my monthly bill?

The Emergency Broadband Benefit can be applied to the cost of a bundle of services that include broadband, voice, texting and/or associated equipment. If your bundle also includes a TV service, you will be responsible for that portion of your bill, as well as any services that are above the monthly discount.

PROGRAM LENGTH

How long will the Emergency Broadband Benefit program last?

The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

How will I know the Emergency Broadband Benefit program is ending?

Your participating provider must give you notice about the last date or billing cycle that the full benefit will apply to your bill and the date or billing cycle that a partial benefit will apply to your bill, in addition to information about the cost of your broadband service after the program ends.

What if the program funding runs out during my monthly billing cycle?

The end of the program may not be timed to your billing cycle for service. This may result in you receiving less than the full monthly service discount in the final month of the program. In the event that you might receive a partial benefit in the last month of the program, your participating provider must receive your permission before they can charge you an amount higher than what you would pay if the full Emergency Broadband Benefit is applied to your broadband bill. In other words, if you were receiving a $50 discount off of your broadband bill, but based on the available funds in the program, there is only enough to provide you with a $40 discount, your provider must have your permission to charge you the additional $10.

Can I continue to receive broadband service when the Emergency Broadband Benefit program ends?

Households will need to opt-in or request to continue broadband services with their provider. If you don’t opt-in or select a new service plan with your provider, your broadband service will end once the program ends. Even if you had service with the same provider before enrolling in the Emergency Broadband Benefit, you will need to opt-in to continue broadband services after the program ends.

Will I be charged for service when the Emergency Broadband Benefit program ends?

Yes, if you agree to continue receiving service from your provider.